Recently got my rear shocks replaced and oil changed again by Andre perfect. Granted, none of this is your problem, but I am asking that you please take a moment to understand the underlying frustration that also has come from our experience with Firestone over the past 3 months. Again, although the Middletown location has been as helpful as humanly possible, my biggest annoyance is that, had the Laci and Bronx locations taken due care with my vehicle, it should never had ended up in the care of the Middletown location.
My third issue is that after having brought the car to your company for a third time the Middletown locationwhen the Bronx was contacted, by your employees in the Middletown location, to see what work they had done to the car trying to get some answers the Bronx location hung up, twice.
While the tires were off they suggested my front brakes need to be hickory nc craigslist dating and the tech 10 Andrae showed me. These people should not be in business. I will never go to Firestone again. At this point I am frustrated because I was scheduled to go out of town the next day and I needed my car.
At this point my husband and I feel forced into service with you, as we have already invested our time and money into your services, we have been told that one of your branches was the route cause of the computer issue with the vehicle, and now we are continuing to wait on a part that has been ordered by your Middletown location.
During this entire time period, from August up until I received the rental, I had to ask a family friend to borrow their car so that I could get to and from work.
I gave a shot to Firestone Middle town. When I got home I called them he said come back in so I did. Although the Middletown location has genuinely tried their hardest to make us a priority, this has been, XXXXulatively, months of back-and-forth, months of miscommunication, months of following up, and months of not knowing what is going on with our car, or when the problem will be resolved.
He asked me lot of questions regarding my driving habits and suggested me the tires. I felt it was serendipitous that 13 years later the same car and I would cross paths again.
That owner graciously allowed me to "test-drive" the car. However, at our recent scheduled appointment, a worker named Justin, was extremely rude and had an attitude. So I took chance with Firestone Big mistake. Mechanically, I repaired all of the defects in the car which included replacing the ABS controller, the ABS pressure accumulator, the driver- and passenger-side window motors, door and window seals, etc.
We want to know what you are going to do to help, not only have our car fixed and back to us in a timely fashion, but what you are also going to do to fix this disaster of an experience we have had with Firestone.
Very knowledgeable and honest. Michael Green November 17, at Are you serious Firestone…. Got my tires changed all 4.
Had my car been dealt with properly the first or second service, would this issue have already been resolved? I often wonder was it the fact that I was a woman dropping my car off. My husband and I have been Firestone customers for over 15 years, and it is very disheartening this industry thinks it ok to fix things that are not broken and push the cost down to its customers.Return to Transcripts main page.
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Google has many special features to help you find exactly what you're looking for. PREVIOUS REGISTRANT (John Roller, Berkely, CA, 5/,mi.) The car is in nice shape overall, runs and drives nicely and passed California smog testing (unusually) well. Firestone History. Harvey Samuel Firestone founded the Firestone Tire and Rubber Company in to supply rubber tires to wagons and buggies.Download